Our terms of service

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Terms and Conditions

  1. Gift Voucher Solutions Limited will provide & host online gift voucher technology exclusively on your website for 12 months from date of order. An order is verbal or written confirmation of our Price List or Proposal and Terms & Conditions. Invoices will be generated on the date of order and are payable in full if no cancellation notice is received in writing within 3 working days. If the online gift voucher technology is commissioned and not live within 4 weeks from date of order monthly invoices of £95 + vat will be applied to your account until the technology is live, or the end date of the contracted period. Where a customer has chosen a commission based model and not live within 4 weeks from date of order monthly invoices of £95 + vat will be applied to your account until the technology is live, or the end date of the contracted period.

  2. A renewal notice will be issued 5 weeks prior to the end date of the contract and renewal fees are invoiced 1 year less 4 weeks from date of order. We must receive notification in writing by the advised dates to advise of non-renewal. Where a cancellation notice is received, a notice period is established until the contract end date. If no cancellation notice is received within the advised dates, invoices will be generated and are payable in full. If the software is removed from your website during the 12 month agreement, or our exclusivity clause is breached, you are in breach of contract and Gift Voucher Solutions will invoice average monthly fulfilment fees for every month of the remainder of the contracted period. Average monthly fulfilment fees will be calculated from your previous 12 months invoices. Where a client does not renew their gift service or terminates their agreement early, all Voucher Prints (50p), Gift Tags (50p) and Gift Box Stock (£8.38) will be charged and returned to the client with associated postal charges.

  3. Gift Voucher Solutions Limited agrees to provide online technologies, usernames & passwords for access to the management areas for maintaining available vouchers, prices and other options until the expiry date of your contract. Access to and use of password protected and/or secure areas of the website is restricted to authorised users only. Stored data must not be transferred or provided to any third parties or new voucher suppliers. Data can be provided on request, any theft of data will be reported to the ICO, the individuals affected, and legal action will be instructed. In the event of Mandatory Software Upgrades being required to meet with EU Law Directives, charges may apply to cover mandatory support costs and will be advised in writing. During 2020/2021 software platforms will be rebuilt for every client with an existing service agreement to the new SCA ready version, which is law in the EU from 31st of December 2020 and the UK on 14th of March 2021. If the new software platform is built and the agreement is terminated or not used, a fee of £295 + vat will apply for set up, and Gift Voucher Solutions will invoice average monthly fulfilment fees for every month of the remainder of the contracted period. Average monthly fulfilment fees will be calculated from your previous 12 months invoices. Where a client does not upgrade or terminates their agreement early, all Voucher Prints (50p), Gift Tags (50p), Branded envelopes (£1) and Gift Box Stock (£8.38) will be charged and returned to the client with associated postal charges.

  4. The information available on or through this website is the property of Gift Voucher Solutions Limited and is protected by copyright, trademarks, and other intellectual property laws. Users may not modify, copy, distribute, transmit, display, publish, sell, license, create derivative works, or otherwise use any information available on or through this website for commercial or public purposes. Any theft of data will be reported to the ICO, the individuals affected, and legal action will be instructed.

  5. Access to and use of password protected management reports and/or secure areas of the website is restricted for customers within their notice period and access is restricted to redemption’s only. Where there is bad debt, a dispute or breach of our terms and conditions access to and use of password protected management reports and/or secure areas of the website is disabled.

  6. User agrees not to modify, move, add to, delete or otherwise tamper with the information contained in the website. User also agrees not to decompile, reverse engineer, disassemble or unlawfully use or reproduce any of the software, copyrighted or trademarked material, trade secrets, or other proprietary information contained in the website.

  7. Gift Voucher Solutions Limited provides free set up and ongoing system support, help documents and training guides, with the day to day management of your gift voucher service the responsibility of you, The Venue. If you make changes to the content or voucher packages which results in errors or requires the resources of our support team, charges will be applied to your account costed at £25 per hour. Special Projects or Consultation undertaken by our Management Team will be charged at £150 per hour. A fully inclusive Account Managed Support Service is available at £25 per hour.

  8. An online payment account will be opened to process online payments into your merchant bank account via Stripe, Secure Trading, Worldpay, Global Payments, Sagepay or PayPal [contact us for current fees]. Obtaining a MID, Stripe account or PayPal Business account is not the responsibility of Gift Voucher Solutions Limited. Chargebacks, disputes, account settings or fraudulent activity relating to the online payment account is not the responsibility of Gift Voucher Solutions Limited. A deposit of £200 is invoiced to clients not using our Stripe Connect account for the collection of delivery fees.

  9. Voucher delivery fees are at the discretion of Gift Voucher Solutions Limited and will be charged to the online purchaser and paid to you, invoiced on a monthly basis and payable within 14 days unless you are using our Stripe Connect facility. Fees for purchasers sending vouchers are currently; by eMail (£2), Text (£2) or Post (£5.99 + vat or £10.99 + vat). Inhouse voucher fees are at the discretion of Gift Voucher Solutions Limited and should be charged to the online purchaser; eMail (£2), Text (£2) or Post (£5.99 + vat or £10.99 + vat) and paid to you. VAT is added to delivery fees collected via Stripe Connect. If invoices remain unpaid after 30 days, a late payment fee of £25 will be applied to your account and the merchant facility will automatically revert to Gift Voucher Solutions Limited to make payments against your account until all outstanding invoices are fully paid. Gift Voucher Solutions Limited charge 13% commission to cover bank fees & staff costs. Where Stripe Connect is used, commission will be deducted from voucher sales until the debt is repaid. Gift Voucher Solutions Limited accept full liability for chargeback’s & refunds for any voucher payments paid to Gift Voucher Solutions Limited. Access to and use of password protected and/or secure areas of the website is restricted for customers in arrears.

  10. Postal Gift Envelopes and Gift Boxes are posted same day Mon-Fri if ordered before 12 noon. (excluding UK Bank Holidays). Royal Mail 1st Class aims to deliver the next working day – but this is not guaranteed and expected delivery can be 2-3 working days, or 4-5 working days at busy periods such as Christmas. Deliveries sent out with the UK are sent by Standard International Airmail. Royal Mail do not accept deliveries as “missing” until 10 working days has passed. Voucher purchasers need to apply for compensation from Royal Mail to cover the cost of missing Gift Envelopes and Gift Boxes as no refund will be offered by Gift Voucher Solutions Limited, who will provide proof of printing and despatch.

  11. Privacy-We are committed to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, the Data Protection legislation and all current Trade and Legal precedence and policies to respect your wishes. From time to time we may use the information gathered in order to send you promotional information from our Marketing Team. You can at any time ‘contact us’ and we will opt you out of any aspect of our marketing programme. We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. We never give your details to any other person or company, this information will be used to process orders and, if necessary, to contact you regarding the status of your orders. We never collect other sensitive information about you.

  12. Customers purchasing gift vouchers have a voucher viewer screen to check spelling and content. If customers purchase a voucher and later discover that they have made spelling mistakes or that changes are required, the original voucher requires to be changed by the Venue, otherwise support fees will be applied to your account at £25 per hour.

  13. You hereby agree that for the purposes of Data Protection Legislation, which includes the Data Protection Act 1998, and to the extent applicable in the U.K, The General Data Protection Regulation (E.U) 2016/679(“GDPR”), The Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2426/2003), and any national implementing laws, regulations and secondary or successor legislation, as amended or updated from time to time (“DPL”), that you shall be the Data Controller and Gift Voucher Solutions Limited (“GVS”) shall be the Data Processor (both as defined in the DPL) of such Personal Data (as defined in the DPL) as you provide to GVS, or authorise GVS to collect, store or otherwise process on your behalf, relating to you, your customers or employees, in connection with services which GVS undertake for you, namely the provision of online gift voucher solutions.

  14. You, as Data Controller, warrant and undertake to comply with all applicable requirements of the DPL, together with any codes of practice issued by a supervisory authority or regulator under the DPL from time to time.

  15. GVS, as Data Processor, warrants and undertakes to comply with all applicable requirements of the DPL, together with any codes of practice issued by a supervisory authority or regulator under the DPL from time to time, and to implement appropriate technical and organisational measures in such a manner that processing will meet the requirements of the DPL and ensure the protection of the rights of the data subject (as defined in the DPL).

  16. GVS, as Data Processor, shall not engage another processor without your prior specific or general written authorisation. In the case of general written authorisation, GVS shall inform you of any intended changes concerning the addition or replacement of other processors, thereby giving you the opportunity to object to such changes.

  17. GVS, as Data Processor, shall comply with the following obligations in relation to Personal Data:(i) process personal data only on documented instructions from you including with regard to transfers of personal data to a third country or an international organisation, unless required to do so by Union or Member State law to which GVS is subject; in such case, GVS shall inform you of that legal requirement before processing, unless that law prohibits such informing on important grounds of public interest:

    • Ensure that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality

    • Take all measures required pursuant to Article 32 of The General Data Protection Regulation;

    • Respect the conditions referred to in paragraphs 2 and 4 of Article 28 of GDPR, for engaging another processor;

    • Taking into account the nature of the processing, assist you by appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of your obligation to respond to requests for exercising the data subject’s rights laid down in Chapter III of GDPR;

    • Assist you in ensuring compliance with the obligations pursuant to Articles 32 and 36 of GDPR, taking into account the nature of processing and the information available to GVS;

    • At your choice GVS must delete or return all the personal data to you after the end of the provision of services relating to processing, and delete existing copies unless Union or Member State law requires storage of the personal data;

    • Make available to you all information necessary to demonstrate compliance with the obligations laid down in Article 28 of GDPR and allow for and contribute to audits, including inspections, conducted by you or another auditor mandated by you.

  18. The purpose of the data processing, which will be undertaken by GVS, is to provide gift voucher services to you the data controller. As such GVS will process data relating to your customers, whether they be individuals, firms or companies. The following types of data will be processed by GVS: the names, email addresses, postal addresses and telephone numbers of the customers of you the data controller. Such data will be held by GVS only for so long as their contract with you, for the provision of gift voucher services, subsists. Such data will not be held by GVS for any period of time after the termination of their contract with you for the provision of gift voucher services. Data reports can be provided to data controllers out of contract or within a notice period. Reports will cost £50 per Venue and will contain voucher numbers and details only, no reference to names, email addresses, postal addresses or telephone numbers will be included. If the data controller requires the assistance of our Support Service after the termination of their contract or during the redemption agreement, charges will be applied to your account costed at £25 per hour. If voucher purchasers or recipients request the assistance of our Support Service after the termination of the contract or during the redemption agreement, charges will be applied to your account costed at £95 per hour.

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